Voice Analytics and Artificial Intelligence: Future Directions for a post-COVID world

Will Voice AI become Frankenstein’s monster that ends up breaking Asimov’s Law of Robotics of not obeying human voice commands or harming humans? Or will the adoption of Voice AI in disembodied voice assistants enrich human lives as they become more humanized? Raghu Iyengar discusses these questions in his white paper.

Marketing

Ubiquity of Data

Warren Center Affiliate Profile- Kristian Lum

Although statistics is not a field typically associated with social impact, Kristian Lum uses her expertise in statistical and machine learning models to address important societal issues and hopes to amplify the voices of less powerful groups and individuals in conversations about technology that affects them.

Computer and Information Science

Social Norms for Algorithms

Boosting the promise — and reining in the peril — of Covid-19 preprints

Preprints are all the rage today among scientists conducting research on issues related to COVID-19 diagnosis, treatment, and vaccine development, however, Jonathan Moreno cautions that preliminary, minimally reviewed information about COVID-19 is spreading as fast as the virus itself.

History and Sociology of Science
Medical Ethics and Health Policy
Philosophy

Consensus and Contagion in Society

Forging a Resilient Supply Chain in the Era of COVID-19

Gad Allon has crafted a new Wharton Executive Education virtual program, Designing and Managing Supply Chains for the Future. The program teaches how to create strong, nimble, resilient supply chains that can weather the current crisis as well as future shocks.

Operations Information and Decisions

Resilience in Networked Systems

How Starbucks Came a Long Way on Customer Centricity

In the newest edition of Peter Fader’s book “Customer Centricity,” he describes how Starbucks has pivoted to become a more customer-centric company in the eight years since the book was first published.

Marketing

Ubiquity of Data

Wharton/USC Collaborative Plays Key Role in Greece’s COVID-19 Response

Hamsa Bastani joined USC Marshall faculty to create a machine learning platform that algorithmically automates the process of vetting the COVID-19 risk of incoming tourists through all ports of entry in Greece.

Operations Information and Decisions

Consensus and Contagion in Society

Fast COVID-19 Testing is Key to Re-opening

Lyle Ungar describes how COVID-19 testing will enable re-opening our economy— but only if companies and the FDA are willing to prioritize speed above accuracy.

Computer and Information Science

Ubiquity of Data

Datathon Challenge: How to Boost Sales for a Global Retailer

Raghu Iyengar, one of the judges for a recent Wharton virtual Datathon, discussed the increasing importance of data analytics in retail, especially given the challenges the industry has faced during the COVID-19 pandemic.

Marketing

Ubiquity of Data

Dani Bassett, Jordan Dworkin, and Perry Zurn

Rooting Out Systemic Bias in Neuroscience Publishing

An interdisciplinary research team has found statistical evidence of women being under-cited in academic literature. They are now leading efforts to analyze systemic racial bias in neuroscience citations, and have suggestions for combatting it.

Bioengineering
Electrical and Systems Engineering
Neuroscience

Evolution, Emergence and the Brain

What Have Marketers Learned During the Pandemic and What Role Can Analytics Play in Forecasting the ‘Next Normal’

Eric T. Bradlow reflects on the evolving challenges leaders and organizations face during the pandemic, what the future may hold for business and sports through the lens of analytics, and the role analytics can play in shaping decisions.

Education
Marketing
Statistics

Ubiquity of Data

News

Voice Analytics and Artificial Intelligence: Future Directions for a post-COVID world

Warren Center Affiliate Profile- Kristian Lum

Boosting the promise — and reining in the peril — of Covid-19 preprints

Forging a Resilient Supply Chain in the Era of COVID-19

How Starbucks Came a Long Way on Customer Centricity

Wharton/USC Collaborative Plays Key Role in Greece’s COVID-19 Response

Fast COVID-19 Testing is Key to Re-opening

Datathon Challenge: How to Boost Sales for a Global Retailer

Rooting Out Systemic Bias in Neuroscience Publishing

What Have Marketers Learned During the Pandemic and What Role Can Analytics Play in Forecasting the ‘Next Normal’