Voice Analytics and Artificial Intelligence: Future Directions for a post-COVID world

Will Voice AI become Frankenstein’s monster that ends up breaking Asimov’s Law of Robotics of not obeying human voice commands or harming humans? Or will the adoption of Voice AI in disembodied voice assistants enrich human lives as they become more humanized? Raghu Iyengar discusses these questions in his white paper.

Marketing

Ubiquity of Data

How Starbucks Came a Long Way on Customer Centricity

In the newest edition of Peter Fader’s book “Customer Centricity,” he describes how Starbucks has pivoted to become a more customer-centric company in the eight years since the book was first published.

Marketing

Ubiquity of Data

Fast COVID-19 Testing is Key to Re-opening

Lyle Ungar describes how COVID-19 testing will enable re-opening our economy— but only if companies and the FDA are willing to prioritize speed above accuracy.

Computer and Information Science

Ubiquity of Data

Datathon Challenge: How to Boost Sales for a Global Retailer

Raghu Iyengar, one of the judges for a recent Wharton virtual Datathon, discussed the increasing importance of data analytics in retail, especially given the challenges the industry has faced during the COVID-19 pandemic.

Marketing

Ubiquity of Data

What Have Marketers Learned During the Pandemic and What Role Can Analytics Play in Forecasting the ‘Next Normal’

Eric T. Bradlow reflects on the evolving challenges leaders and organizations face during the pandemic, what the future may hold for business and sports through the lens of analytics, and the role analytics can play in shaping decisions.

Education
Marketing
Statistics

Ubiquity of Data

Female professional using virtual assistant at desk

3 Strategies for the Future of Voice-Enabled AI

Raghu Iyengar weighs in on what's ahead for this rapidly-growing technology in his recent Wharton Magazine op-ed.

Marketing

Ubiquity of Data

A unique recession amidst a global pandemic

The U.S. economy officially entered a recession in February as the viral pandemic started its sweep across the nation. Francis Diebold shares why this one is unprecedented, and what to expect in the coming months.

Economics
Finance
Statistics

Ubiquity of Data

How Tamil Nadu Used Technology to Tackle the Coronavirus Crisis

In this interview, Santosh Misra, CEO of the Tamil Nadu e-Governance Agency (TNeGA), spoke with Raghuram Iyengar about the role that TNeGA played in e-governance for the state and the initiatives the agency deployed to contain the crisis.

Marketing

Ubiquity of Data

President Gutmann and Jonathan Moreno kick off 15th World Congress of Bioethics

President Amy Gutmann spoke to more than 600 bioethicists from across the world who tuned in online to the plenary session of the 15th International Association of Bioethics’ World Congress of Bioethics, a Q&A that was moderated by Jonathan Moreno, whose research focuses on bioethics, culture, science, and national security.

Medical Ethics and Health Policy
Philosophy
Sociology

Ubiquity of Data

Ron Berman receives V. Seenu Srinivasan Young Scholar Award in Quantitative Marketing

The V. Seenu Srinivasan Young Scholar Award in Quantitative Marketing was established in 2013, and recognizes important contributions by a young scholar to methodology development in quantitative marketing. Ron Berman received the 2020 award.

Marketing

Ubiquity of Data

News

Voice Analytics and Artificial Intelligence: Future Directions for a post-COVID world

How Starbucks Came a Long Way on Customer Centricity

Fast COVID-19 Testing is Key to Re-opening

Datathon Challenge: How to Boost Sales for a Global Retailer

What Have Marketers Learned During the Pandemic and What Role Can Analytics Play in Forecasting the ‘Next Normal’

3 Strategies for the Future of Voice-Enabled AI

A unique recession amidst a global pandemic

How Tamil Nadu Used Technology to Tackle the Coronavirus Crisis

President Gutmann and Jonathan Moreno kick off 15th World Congress of Bioethics

Ron Berman receives V. Seenu Srinivasan Young Scholar Award in Quantitative Marketing